Refund policy

Your right to change your mind (14-day cooling-off)

Under the Consumer Contracts Regulations 2013 you may cancel your order within 14 days of receiving it, for any reason. You then have a further 14 days to send the goods back. We will refund the price of the goods and the cost of standard delivery within 14 days of receiving the goods back, or of receiving proof that you have sent them.

 

Because our products are food supplements, sealed for health and hygiene reasons, items that have been opened or had their seal broken cannot be returned under this right unless they are faulty. Sealed, unopened items can be returned as above. You pay the cost of return postage, and we recommend a tracked service.

 

Our 90-day money-back guarantee

On top of your legal rights, we offer a simple promise. If Nawa is not right for you, contact us within 90 days of delivery and we will refund your purchase in full. You do not need to send the product back. Email info@dogangroup.nl with your order number and the email you used at checkout, and we will confirm within two working days.

 

If something is wrong with your order

If an item is faulty, damaged, or not as described, you are entitled to a refund, repair, or replacement under the Consumer Rights Act 2015. This is separate from the cooling-off period and is not affected by the seal being broken. Contact us and we will put it right.

 

How refunds are paid

Refunds are made to your original payment method, usually within five to ten working days once approved, depending on your bank or card provider.

 

None of the above affects your statutory rights.